FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: What is the Warranty for the tungsten carbide products ?

A1: We own high precision grading machine to control geometry dimensions and apply ultra fine grain size substrate coated with high performance coatings to guarantee the lifetime of our products, which can satisfy every working condition. If any quality problems on our side occurred in this period , we will take on the shipping cost and replacement.

Q2: Do you provide free samples?

A2: Yes, usually we provide free samples for testing under the condition of freight paid by customer.

Q3: What is your minimum order requirement?

A3: We will indicate the MOQ for each item in the quotation sheet.  We accept the sample and trial order.  If the quantity of single item can't reach the MOQ, the price should be sample price

Q4: Can you manufacture carbide Special-shaped products?

A4: Yes, we can.  We can produce both standard end mills and special tools.  We can make them according to your drawings and samples.

Q5: How to control quality?

A5: Yes, we will conduct a 100% QC inspection before shipment.  We will inspect and test all items before shipment to prevent damage and missing parts.  The detailed inspection pictures of the order will be sent to you for your confirmation before shipment.